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Mask Wearing Policy - 19 July 2021


Throughout the pandemic we have strived to make the surgery as safe as possible for all of our patients and staff. We will continue to do so going forward.

From 19th July nothing will change at the surgery – patients will still need to wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions that will protect people.

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients then we did pre-covid (face to face, by phone, by e-consult and by video), not counting vaccinating the local adult population against covid-19.

Somerset Gardens Family Health Practice has come so far in trying to minimise the impact of covid and we are sure you understand that we need to keep the surgery as safe for all patients as we can.

Use our online service to contact the surgery without needing to phone us.

You can do things like:

  • get advice from your doctor
  • ask about test results
  • submit blood pressure readings
  • ask about sick notes

The service is called eConsult - it gives help and advice for routine enquiries.

You can submit a request 24 hours a day, 7 days a week. If we're closed we'll look at your request on the next working day.

We aim to get back to you the same day, depending on what your request is about. In all cases, we'll let you know we've got your request by the end of the next working day at the latest.

If you have an NHS login

If you have an NHS login, you can use it to log in with eConsult.

Your NHS login is the same login you use for the NHS app. It's different from SystmOnline login.

If you do not have an NHS login

You do not need an NHS login to use eConsult.

We'll give you the option to register for one after you submit your request.

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